Your Privacy Rights at Flowers Virginia Water

Name: SPARKLING EYES
Brand: Flowers Virginia Water
Price: 50.00 GBP
Availability: InStock

Introduction

This Privacy Policy explains how Flowers Virginia Water ('we', 'our', or 'us') processes, collects, and protects personal information of customers placing orders for flower arrangements and related products in Virginia Water and the surrounding districts. Protecting your privacy and complying with the General Data Protection Regulation (GDPR) is integral to our operations.

Scope of This Policy

This Privacy Policy applies to all personal information collected from customers placing orders with Flowers Virginia Water, whether via our website, by phone, or through other communication channels, and relates to deliveries within Virginia Water and neighboring areas. By making an order, you agree to the terms described in this policy.

What Data We Collect

To fulfill your orders and provide the best possible service, we may collect the following types of personal data:

Identity Data: Full name, title, and, where applicable, details of the recipient if the order is for delivery to another person.
Contact Data: Delivery address, billing address, and telephone number.
Order Information: Details of the products you have ordered, special instructions, messages for the recipient, and dates/times of delivery.
Payment Data: Payment method and transaction details. (Please note: Card payment details are never stored by us. All transactions are processed through secure third-party payment processors.)
Communications: Any correspondence you send to us, customer support queries, and feedback provided about our products or services.
Technical Data: For orders placed online, we may collect your IP address and certain device and browser information for security and analytics purposes.

Lawful Basis for Processing Your Data

Under the GDPR, we must have a lawful reason to collect and use your information. Flowers Virginia Water relies on the following lawful bases, depending on the context:

Performance of a Contract: Most data we collect is necessary to fulfill our contract with you when you place an order for flowers or related products/services.
Legitimate Interests: We may process data to improve our services, prevent fraud, or communicate relevant information about your order, except where such interests are overridden by your rights.
Legal Obligations: Some information may be retained or processed to comply with applicable laws and tax or accounting requirements.
Consent: If we wish to send you marketing or promotional materials, we will collect your explicit consent beforehand. You can withdraw this consent at any time.

How We Use Your Personal Data

We use your personal information for the following purposes:

Processing, fulfilling, and delivering your flower orders.
Communicating updates about your order status.
Responding to your inquiries and providing customer support.
Managing payments, refunds, and fraud prevention.
Improving our products, services, and user experience.
Complying with legal and regulatory requirements.
Sending marketing communications, where you have given us consent.

Data Retention

Your personal information is retained only for as long as is necessary to fulfill the purposes it was collected for, including to satisfy any legal, accounting, or reporting obligations. Typically, we hold your data for up to 7 years following your most recent order to comply with statutory obligations and to manage repeat orders more efficiently. Data provided solely for marketing purposes will be retained until you unsubscribe or withdraw your consent.

Third-Party Processors

To deliver our products and provide services effectively, your information may be shared with the following categories of third parties, which act as 'data processors' under the GDPR:

Payment Service Providers: To process secure transactions.
Delivery Partners: For order fulfilment and delivery of your flowers.
IT Service Providers: For website hosting, email management, and data security.
Professional Advisors: Such as accountants and legal consultants, for compliance and business operation purposes.

All third-party data processors are contractually required to protect your data per GDPR and are prohibited from using your personal data for their own purposes.

Your Rights Under the GDPR

As a customer of Flowers Virginia Water, you have a number of rights regarding your personal data:

Right to Access: Obtain a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Ask us to delete your data when there is no good reason for us to continue processing it.
Right to Restrict Processing: Request suspension of processing your data in certain circumstances.
Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format.
Right to Object: Object to our processing where we are relying on legitimate interests.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw this at any time.
Right to Complain: Lodge a complaint with the relevant supervisory authority if you believe your data protection rights have been breached.

To exercise any of these rights, please contact us through the contact methods described on our website. We may request identification to ensure your request is handled securely.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or our data processing practices. The most current version will always be available on our website. We encourage you to review this Policy regularly to stay informed on how we are protecting your data.

Contact and Further Information

If you have any questions regarding this Privacy Policy or your personal data, please reach out to us using the contact details provided on our website. We are committed to addressing your concerns promptly and transparently.