As your trusted local Virginia Water florist, Flowers Virginia Water is committed to delivering the highest standard of floral quality to every household and business in our community. Every bouquet is carefully hand-curated to ensure it arrives as fresh as possible. Our Fresh Flowers Guarantee promises that your flowers will arrive vibrant and lively, ready to be enjoyed for days to come.
If your flowers or floral gifts arrive damaged, wilted or not in the condition you expect, please notify us as soon as possible on the day of delivery. We understand how important it is to receive flowers in perfect condition, especially for special moments. To help us resolve the issue swiftly, please keep the original packaging and, if possible, take clear photos of the damage. This enables us to investigate the delivery and offer an appropriate solution.
We guarantee that all Flowers Virginia Water bouquets will stay fresh for a minimum of five days from the time of delivery under normal conditions. To get the most from your arrangement, please follow the care instructions included with your bouquet. If your flowers begin to fade significantly before this time, please contact us promptly, so we can review and address the problem.
Your satisfaction is our priority. If your flowers are damaged on arrival, fail to meet our freshness standards, or if your order is incorrect, you may be eligible for a full or partial refund, or a replacement bouquet. In most cases, we are happy to send a replacement at the earliest possible time, subject to seasonal flower availability. Refunds are processed via your original method of payment. If you choose a replacement, we will coordinate delivery to minimise inconvenience. All refund and replacement requests should ideally be made within 24 hours of delivery to ensure we can serve you best.
At Flowers Virginia Water, we welcome your feedback and are committed to ensuring every experience meets your expectations. Should you have a complaint or query about your order, quality of flowers, or our service, please contact us promptly with your order details. Our dedicated team investigates each complaint professionally and in confidence, aiming to reach a fair and timely resolution. Most complaints are resolved within two business days. Your satisfaction helps us continue to be the preferred florist for Virginia Water households and businesses.
As a locally owned and operated florist, Flowers Virginia Water takes pride in long-standing relationships with our community’s families and businesses. We believe that personal service, dedication to quality, and our Fresh Flowers Guarantee make us the florist you can trust for every thoughtful occasion. Your happiness is at the heart of everything we do.
Thank you for choosing Flowers Virginia Water. We look forward to delighting you with every order!
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