These Terms and Conditions (“Terms”) govern your use of the ordering and delivery services provided by Flowers Virginia Water via this website. By placing an online order for flower delivery with Flowers Virginia Water, you indicate your acceptance of these Terms. Please read these Terms carefully before ordering. These Terms apply to all customers within Virginia Water and its surrounding areas who use our online flower delivery services. Your statutory rights remain unaffected.
To place an order for online flower delivery with Flowers Virginia Water, you must be at least 18 years old and capable of entering into legally binding contracts. By using our services, you confirm that you meet these requirements and that you reside in Virginia Water or the surrounding areas that we serve.
1. Product Selection: Browse our selection of bouquets and arrangements online. Once you have chosen your preferred flowers, add them to your basket and proceed to checkout.
2. Recipient & Delivery Details: You must provide accurate and complete information for both yourself and the recipient, including full name, delivery address within Virginia Water or surrounding area, contact telephone number, and any delivery instructions. Flowers Virginia Water is not responsible for delayed or failed deliveries resulting from incorrect or incomplete details.
3. Placing Your Order: Review your basket and provided details. Accept these Terms and confirm your order. Orders are subject to acceptance and availability. Shortly after placing an order, you will receive an acknowledgment email. This is not an acceptance of your order, but simply a confirmation that we have received it.
4. Order Acceptance: A contract is only formed when we email you confirming that your order has been accepted and is being processed. Flowers Virginia Water reserves the right to decline orders at its sole discretion. Reasons for declined orders may include, but are not limited to, a product being out of stock, inability to authorise payment, or a delivery address outside our service areas.
While we endeavour to supply the flowers and products selected, it may sometimes be necessary to substitute items due to seasonal availability, supply issues, or factors beyond our control. Any substitutions will be of equal or greater value and maintain the style and colour of your chosen item as closely as possible. Wherever significant changes are required, we will attempt to contact you for instructions prior to dispatch.
1. Accepted Payment Methods: Flowers Virginia Water accepts payment by most major debit and credit cards via our secure online payment gateway. Payment must be made in full at the time of order placement.
2. Pricing: All prices are quoted in British pounds sterling and include VAT where applicable. Delivery charges are shown separately and made clear at the checkout stage before placing your order.
3. Payment Security: We use secure sockets layer (SSL) technology to protect your payment information. All payment transactions are processed securely. Flowers Virginia Water does not retain any card payment information after transactions have been completed.
4. Payment Issues: Should your payment be declined, no order will be processed or dispatched. It is your responsibility to ensure the payment details provided are valid and up to date.
1. Delivery Areas: Flower delivery is available to customers within Virginia Water and selected surrounding areas. Orders for delivery outside these boundaries may be declined or subject to additional charges.
2. Delivery Times: Deliveries are typically made Monday to Saturday during normal business hours. While we will always do our utmost to meet requested delivery dates and times, we cannot guarantee delivery times due to unforeseen circumstances such as traffic conditions or weather disruptions.
3. Recipient Not Present: If no one is available to accept the delivery at the specified address, our driver may leave the item with a neighbour, in a safe place, or return the item to our premises. We will leave a delivery note where possible, and it is the recipient’s responsibility to make arrangements for collection or redelivery if necessary.
4. Delivery Confirmation: Successful delivery constitutes completion of our contract with you. Please contact us promptly if you have concerns regarding your delivery.
1. Order Changes: If you wish to make changes to your order (such as amending delivery details or the flower selection), please contact us as soon as possible. Changes can only be accommodated before the order has been prepared or dispatched. We will do our best to fulfil your request, but this may not always be possible, especially at peak times (e.g., Valentine’s Day, Mother’s Day).
2. Cancellation Policy: You have the right to cancel your order provided we have not already begun preparing or dispatching it. To cancel, please notify us promptly with your order details. If the order has already been prepared, dispatched, or delivered, a cancellation and refund will not be possible. For non-bespoke or non-perishable items, your cancellation rights may differ and will be indicated on the relevant product page.
3. Refunds: Approved refunds will be made to the original payment method within 7-10 working days of cancellation acknowledgment.
Our aim is to supply flowers and arrangements in perfect condition. If your flowers arrive damaged or defective, or if there is a significant issue with your order, please contact us within 24 hours of delivery. Provide details and photographic evidence if possible so we can resolve the matter. Where appropriate, we will offer a suitable replacement, credit note, or refund, at our discretion. Due to the perishable nature of flowers, returns are only accepted in cases where flowers have arrived in an unsatisfactory condition or the product is not as described.
You are responsible for:
Flowers Virginia Water does not accept liability for consequential or indirect loss or damage arising from delivery delays, failed deliveries due to incorrect information, or circumstances beyond our reasonable control (such as strikes, force majeure, adverse weather, or pandemic). To the maximum extent permitted by law, our liability in respect of any order shall not exceed the purchase price paid for that order.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any matter which it would be illegal or unlawful for us to exclude or limit.
All content on this website, including images, product descriptions, branding, and text, is the property of Flowers Virginia Water or its content suppliers. You may not reproduce, copy, distribute, or utilise this content for commercial purposes without prior written permission.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (GDPR) and related legislation. Personal information provided while placing online flower delivery orders is used solely for processing your order, delivering products to the intended recipient, and managing your customer account as required.
All customer data is handled securely and will not be shared with third parties except where necessary for fulfilling your order (such as courier partners). Please refer to our Privacy Policy for further information.
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the English courts.
By using the Flowers Virginia Water website and services, you agree that these Terms form a legally binding agreement between you and us, and you consent to the above jurisdiction and governing law.
We reserve the right to update and amend these Terms at any time without prior notice. Updated versions will be posted on our website and will apply to orders placed after the new Terms go live. We encourage you to review these Terms periodically to remain informed.
If any term in these Terms and Conditions is found to be unenforceable, illegal, or invalid, that provision shall be deemed severed and the rest of the Terms will continue to be valid and enforceable to the fullest extent permitted by law.
Flowers Virginia Water proudly serves families, individuals, and businesses throughout Virginia Water and neighbouring locations. These Terms have been created with the needs and rights of our local clientele in mind, and we are committed to providing you with a transparent, reliable and high-quality flower delivery service. By placing an order with us, you acknowledge your acceptance of these Terms and Conditions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Virginia Water, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Virginia Water.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
